Challenges met

Lack of visibility of the project and the necessary pedagogy for its effective implementation;

Lack of adoption plan and positive reinforcement of the use of the new platform;

Low user satisfaction and lack of continuous feedback on potential improvements and adjustments to be made.

Our solutions

Definition of the Change Management Plan for the new portal:

Before, during and after implementation;

At the level of Management, Business Areas, Market Agents and other Stakeholders;

Initiatives of communication and support materials, and training and awareness.

Value proposition

Plan of initiatives to be implemented, including detailed description and impact at the intervention axis level;

Recommendation of the project sponsorship plan, pre, during and post implementation;

Plan with the timing and precedence of all initiatives to be implemented.