Challenges met
Lack of visibility of the project and the necessary pedagogy for its effective implementation;
Lack of adoption plan and positive reinforcement of the use of the new platform;
Low user satisfaction and lack of continuous feedback on potential improvements and adjustments to be made.
Our solutions
Definition of the Change Management Plan for the new portal:
Before, during and after implementation;
At the level of Management, Business Areas, Market Agents and other Stakeholders;
Initiatives of communication and support materials, and training and awareness.
Value proposition
Plan of initiatives to be implemented, including detailed description and impact at the intervention axis level;
Recommendation of the project sponsorship plan, pre, during and post implementation;
Plan with the timing and precedence of all initiatives to be implemented.