Non-existence of the drawing of the experience of the person with illness/functional limitation
Paper-based operations in most of the clinical processes practiced
Lack of infrastructure that would allow the dematerialization of these clinical processes.
Definition of the Change Management Plan of the operational transformation focused on improving patient satisfaction and the experience of the patient journey:
Before, during and after implementation
Advisory and follow-up on implementation.
Plan of initiatives to be implemented and impact at the intervention axis level.
Project sponsorship plan, pre, during and post-implementation.
Plan with the timing and precedence of all initiatives to be implemented.
Follow-up of the implementation of the first 6 critical initiatives.